Help

🔧 Help & Support

Welcome to the 3D BuildCraft Help Centre — your go-to for quick answers, setup support, and troubleshooting tips. If you're stuck, we've got your back.

📦 Order & Shipping

How do I track my order?

Once your order ships, you’ll receive a tracking number via email. You can also log into your account to view order status.

Where do you ship?

We ship across South Africa. Fast, reliable couriers — locally stocked for speed.

How long does delivery take?

Most orders are delivered within 2–5 working days. Some remote areas may take slightly longer.

💳 Payments

What payment methods do you accept?

We accept all major payment methods, including:

– Credit/Debit Cards

– Instant EFT

– PayFast

– Bank Transfer

Is it safe to shop on your site?

Yes. Our checkout is fully encrypted and PCI-compliant. We do not store your payment details.

🔁 Returns & Exchanges

Can I return a product?

Yes — unused items can be returned within 7 days of delivery. Visit our Returns Page to start the process.

What if my product is faulty?

We’ll replace or repair faulty items under warranty. Just let us know within 48 hours of receiving your order.

📬 Still Need Help?

We’re here for you.

📧 Email us at: sales@3dbuildcraft.co.za