Privacy Policy

At 3D BuildCraft, your privacy matters. This policy explains how we collect, use, and protect your personal information when you visit our website or interact with our services.

By using our site, you agree to the terms of this policy.

1. Information We Collect

We may collect the following personal information:

  • Contact details: name, email address, phone number, shipping/billing address
  • Account info: username, password (encrypted)
  • Payment details: processed securely via third-party gateways (we do not store credit card data)
  • Order history: products purchased, delivery preferences
  • Technical data: IP address, browser type, device info, website usage patterns (via cookies and analytics tools)

2. How We Use Your Information

We use your information to:

  • Process orders and manage your account
  • Deliver products and provide customer support
  • Improve your shopping experience and website performance
  • Send service-related emails (e.g. order confirmations, delivery updates)
  • Communicate promotions or product updates (only if you’ve opted in)

We will never sell, rent, or trade your personal data.

3. Sharing Your Information

We may share your data with:

  • Trusted service providers (e.g. couriers, payment gateways, IT support) strictly to fulfill your order or maintain our services
  • Government or legal authorities if required by law (e.g. fraud prevention, POPIA compliance)

All partners are contractually obligated to protect your data.

4. Data Security

We use industry-standard security practices, including:

  • SSL encryption for data transmission
  • Secure third-party payment processing
  • Firewalls and access controls on our hosting infrastructure

5. Your Rights (POPIA & GDPR-aligned)

You have the right to:

  • Access the personal data we hold about you
  • Request correction or deletion of your data
  • Opt-out of marketing emails at any time
  • Withdraw consent for data processing (where applicable)

To exercise any of the above rights, contact us at: sales@3dbuildcraft.co.za

6. Cookies

Our website uses cookies to:

  • Enable essential site functionality (e.g. shopping cart, login)
  • Analyze visitor behavior using tools like Google Analytics
  • Personalize your experience (e.g. saving preferences)

You can control cookie settings in your browser at any time.

7. Third-Party Links

Our website may include links to external sites. We are not responsible for their privacy practices. Always review their policies before sharing personal info.

8. Changes to This Policy

We may update this Privacy Policy periodically. Any changes will be posted on this page with a revised effective date.

📬 Contact Us

If you have questions or concerns about your data:

Email: sales@3dbuildcraft.co.za