Returns

🔁 Returns & Refunds Policy


Welcome to 3D BuildCraft! We aim to make returns and refunds as simple and fair as possible. Please read our policy below for everything you need to know.

✅ Return Eligibility

We accept returns on most items within 7 days of delivery, provided that:

  • The item is unused, undamaged, and in its original packaging.
  • All accessories, manuals, and packaging are included.
  • A valid proof of purchase is provided (order number or invoice).

Note: Certain items (e.g. used filament, opened electronics, custom prints) may not be eligible for return unless faulty.

🚚 How to Return an Item

  1. Contact us at sales@3dbuildcraft.co.za with your order number and reason for return.
  2. We’ll send you instructions on how to proceed, including the return address.
  3. Pack the item securely and use a trackable courier service.

Return shipping is at the buyer’s cost, unless the item was damaged, incorrect, or faulty on arrival.

🔄 Exchanges

If you ordered the wrong item or need a different variant, we’ll happily assist with an exchange (stock permitting). Return shipping and any price differences may apply.

❌ Non-Returnable Items

We cannot accept returns on:

  • Opened or used filament spools
  • 3D printers or parts that have been modified or tampered with
  • Software, digital downloads, or license keys
  • Custom or made-to-order items

🛠 Faulty or Damaged Items

If your item arrives damaged, defective, or incomplete, contact us within 48 hours of delivery. We will:

  • Replace or repair the item (if under warranty), or
  • Offer a refund if repair/replacement isn’t possible

We may request photos or a short video for warranty claims.

💳 Refunds

Approved refunds will be processed to your original payment method within 5–7 working days after we’ve received and inspected the return.

Shipping fees are non-refundable unless the return is due to our error.

🧠 Need Help?

We’re here to assist.

📧 Email: sales@3dbuildcraft.co.za